Note: This is a vintage airline review! Sun Country doesn’t have a first class product anymore, so be sure to read my review of the Sun Country Best seats to see what the most baller seating option is like these days. Spoiler alert: it isn’t anywhere near as nice as what you’re about to see…
To be honest, I didn’t really know what to expect as I was purchasing a ticket for Sun Country 737-700 first class. I knew very little about this airline and how they fit in with all the other airlines here in the US.
But their route network is abysmal compared to those other airlines, so the only way to find out what they are truly about is to cowboy-up give them a try. Here we go!
San Diego, CA (SAN) – Minneapolis, MN (MSP)
December 28, 2015
Seat: 3F (first class)
We arrived at the gate with about 20 minutes to go before they started boarding, and things didn’t look good right off the bat. The inbound flight from MSP hadn’t arrived yet, so I thought there would be no way we would be leaving on time.
Luckily, just as I was pondering how delayed we might be, I saw that bright blue and orange 737-700 round the corner at the end of terminal 2 east and zip right into the gate. The gate agents were still insisting on an on-time departure so I was really interested to see how they were going to pull this off…
To my amazement, they deplaned that little -700 in record time and started boarding our flight within minutes of when they said they would. Nice! The gate area was a bit crowded this morning and we were seated a bit far away, so we held back for a few minutes as they called for the first class cabin to board the plane.
By the time we got onboard, there was an older gentleman sitting in my seat who had sat there thinking it was 3A. It’s always a bit weird to walk onboard an airplane and see someone sitting in your seat, isn’t it? I usually can’t help but to think that I’ll end up in a middle seat in the last row (next to the lavatory) because there was a scheduling error or something. But it all worked out well this time, so no worries.
Once I was settled in, there were two things that stood out to me right away about this first class cabin. First, the leg room (seat pitch) seemed a bit tight – tighter than what I’ve experienced recently in Delta and United domestic first class. Second, there weren’t any coat closets.
That seemed odd to me considering this airplane does nothing but fly in and out of MSP (a very cold place, especially this time of year). But then again, Sun Country leases all of it’s aircraft, so its not like they have the ability to customize the interiors all that much.
Drinks, pillows, and thick blankets were offered as we sat waiting for pushback, which was delayed for about 15 minutes due to flow control into MSP. That didn’t sound good, especially since I could overhear other passengers talking about all the snow that was due to hit the Minneapolis area that evening.
We had a two hour drive ahead of once once we landed, so that was the last thing I needed to hear! Oh well…that’s to be expected for Minnesota in late December I guess.
After sitting at the gate for a bit, we pushed back and s l o w l y made our way out to runway 27 for departure. It was obvious they were trying to kill time since the airport wasn’t especially busy at the moment.
Since I had a lot of time to prepare, I thought it would be fun to mount my GoPro camera to the window to record a video of the departure:
I also took pics:
Complimentary Android-based media players and Sun Country-branded earphones where distributed, but there were no hot towels or menus to be seen yet. Still, I was rather impressed with Sun Country first class at this point.
Service felt very “down home” and personal – kind of like I was visiting someone’s house instead of being treated like just another body in a seat.
Another drink service followed the distribution of the digital media players, followed by a tasty snack consisting of hummus and pita chips. This was a really nice treat – much better than a tiny back of pretzels or peanuts. Take that Delta / United / American!
Dinner was a curry chicken plate, followed by hot apple pie for dessert. The chicken was pretty good – not anything better than what you could find at a shopping mall food court, but it was certainly edible (I ate all of it). The apple pie, on the other hand, left a lot to be desired.
The pie itself was a bit bland and barely warm, but the plate it was served on was as hot as molten lava. On top of that, the fork that came with it was sticky. I’m not a food snob by any means, but this may have been the only time in my life that I’ve ever been disappointed with a piece of apple pie.
The rest of the flight was good. I was a bit disappointed that they didn’t dim the cabin lights until 45 minutes before landing (I prefer the dark), but the flight attendants were generally awesome and came around frequently with offers to refill drinks.
A snack basket made an appearance toward the latter stages of the flight, and hot towels were distributed on our decent into MSP. We were well taken care of on this flight for sure.
I could see that it was snowing rather heavily as we descended into MSP, which started to fill me with a bit of anxiety considering that we had two hours of driving to do yet this evening. My fingers were tightly crossed in hopes of scoring an all wheel drive SUV at the rental car counter!
Despite the weather delays, we landed at MSP just a few minutes behind schedule. And the only thing that took my mind off all that snow flying around outside was the fact that I still didn’t know where Sun Country Airlines fit in with all the rest. Up in first class, I thought they were just as good as any of the legacy carriers.
The food (and seat pitch) might have not been up to snuff, but the attention we received from the flight attendants was on par with what I would expect on any other major US airline.
Their economy class product is pretty good too! So even though I’m still somewhat confused, I’d definitely choose Sun Country again in an instant over Delta the next time I need to go to MSP out of SAN.