Quick note: this is a review of the old JetBlue Mint product from 2016. You can read my full review of the newest JetBlue Mint seat to see what’s it’s like these days.
As strange as it may sound, this JetBlue flight from New York to Los Angeles was the flight I was looking forward to the most on this trip. Of course I had tons of fun being wined and dined in British Airways Club World and Virgin Atlantic Upper Class.
However, I’ve heard nothing but rave reviews about JetBlue’s A321 Mint (premium transcon) service and I’ve been desperately trying to find excuses over the past several years to try it out for myself. So when I found myself with an itinerary that required getting from New York back to San Diego (in any way possible), I jumped at the chance to give this a try.
New York, NY (JFK) – Los Angeles, CA (LAX)
Thursday, October 20, 2016
Duration: 5 hours 41 minutes
Seat: 4F (Mint / business class)
Before I begin with the written trip report, the following is a quick video that I put together which summarizes my experience. If you want to see more videos like this, be sure to visit my YouTube channel.
My arrival at John F. Kennedy Airport
The taxi ride from midtown Manhattan to JFK was super quick this morning, just as I had hoped. Writing these trip reports (and making videos) takes a lot of time and I always like to arrive at the airport with plenty of time to spare in order to get all the content I need to make things interesting. So even though my flight wasn’t scheduled to depart until 8:40am, I found myself standing in the middle of the zoo that is the T5 departures hall at 6:20am.
I’m not even kidding when I say the place was a zoo – I really wasn’t expecting the airport to be that busy so early in the morning, so it was quite a shock to see wall-to-wall passengers and a massive queue (which snaked all around the terminal) for the security checkpoint.
Luckily the security checkpoint line moved quickly, and it only took about 20 minutes to make it to the scanner. Not too bad at all, though I was a bit disgruntled when I reached the front of the line and I noticed that there was a separate (and much shorter) line for premium passengers such as myself. Grrr. Oh well.
Inside Terminal 5 at JFK
Despite the short delay getting through security, I still had quite a bit of time to kill before the flight was scheduled to board. That meant wandering the airport, walking up and down the terminal, checking things out, and making sure I had a lot of juicy content for this trip report.
I’m not sure I would go as far as to call these pics “juicy” (T5 at JFK isn’t THAT interesting) but I definitely had the time to get the pics I needed. Especially when they delayed the flight another 20 minutes just about 10 minutes before boarding was supposed to start.
While waiting in the gate area for the flight to board, I couldn’t help but to think that jetBlue is in desperate need of a proper lounge here at JFK. Even though I was holding a ticket for one of the best premium transcon seats in the market today, I had nowhere to go to escape the chaos of the main terminal.
I wasn’t really complaining all that much though, as my spirits were high as I walked down that jet bridge to board the flight. Would the Mint product meet the high expectations that had been swimming around in my head for the last several years? Time to find out…
My first impressions of the JetBlue Mint seat
I was greeted by Deborah (the lead FA) within 30 seconds of boarding, and I appreciated her taking the time to show me around and explain the features of the seat. She also told me about the Mint service, and all that entails (meals, entertainment, service, etc).
Now that’s the kind of greeting I like! I didn’t get anywhere near that friendly of a greeting on my American and Delta premium transcon flights last year, so right away I was liking the Mint experience quite a bit. She offered me a drink before heading off to greet other passengers, and I started to get settled in for what I was sure would be a great flight.
Brunch menus and headsets (non noise-cancelling) were distributed by the other flight attendant who was working the Mint cabin today, who’s name also happened Deborah. How confusing is that?
The departure sequence
We never did make up much time during the boarding process, so we did end up pushing off the gate about 25 minutes behind schedule. I didn’t mind so much since I had a long layover in LAX, but it was good that the taxi out to the runway was relatively short (by JFK standards) and we were off and on our way without much more delay.
It was a bumpy departure though – I had a heck of a time getting pics that didn’t turn out blurry because of it, and the cabin service was delayed slightly until things smoothed out.
What was the cabin service like?
Once it was safe for the Deborah’s to move about the cabin, hot towels were distributed and brunch orders were taken. I passed some time getting my mess of cameras (two GoPro’s / Sony point and shoot / iPhone) and their charging cables in order, and I was really surprised how fast the in-seat USB ports charged them all.
I know absolutely nothing about electricity, but those seats must have been turbo-charged or something because I had fully-charged devices within 15 minutes.
JetBlue Mint video entertainment
I also thought it would be fun to play with the free WiFi, but just a few minutes of trying to get it to load a single web page on my iPhone made me realize that it was essentially worthless. When are the airlines ever going to get in-flight WiFi right?
The in-seat video programming was quite good though, as it always is on JetBlue. Live TV has always been one of their major selling points, and it’s kind of nice actually – there aren’t many other airlines who offer live TV these days. I do have two minor complaints about it though. First, it would be nice if there were some premium channel offerings.
There are a lot of good shows on HBO these days, but JetBlue doesn’t offer that service. All you get is network TV, so if that’s not your thing, there really isn’t that much to watch. Second, the advertisements plastered all over the main menu (and moving map screen) were highly annoying.
The meal service (was excellent)
It didn’t take long for the meal service to begin, and Deborah (which Deborah I couldn’t tell you) came by with a really tasty chocolate granola dish and drinks. I’m not entirely sure what that stuff was, but it was good and I wish they made it available for purchase. I’d buy a big box of it to take home!
Brunch followed shortly thereafter and I’ve got to say that it was one of the best airline meals I’ve had in a while. Probably the best one since my first class Asiana flight from LAX to ICN two years ago.
he only bummer was that the turbulence was starting to get bad again right before they reached me, so I had to wait a few minutes longer before I could eat. I’m normally a patient guy, but being denied food (especially when it’s my turn to be served) is always a test of inner strength. Lol…
How comfortable are the seats for long flights?
Once the brunch service was over, I took advantage of the massage functions in the seat and laid that thing flat to give it a proper test. Long story short: SANspotter approved! Magic happens when the seat is in the fully flat position and the massage function is turned up full blast. It was quite good, and it even started putting me to sleep even though I wasn’t tired at all.
The only complaint I have about it is that the footwell is incredibly narrow and it feels excessively cramped when the seat is in the lie-flat position. I don’t have big feet (US size 10), so I feel especially sorry for anyone with big feet in these seats. I’m not even sure how it would work actually.
The rest of the flight (and the arrival into LAX)
Most of the excitement occurred in the first half of this flight. Once the meal service was over, and I had sufficiently played with the seat enough to get a good sense of what it was like, there wasn’t much else to do.
Hot towels were distributed with 45 minutes of flying time remaining, and I was really surprised when the Deborah’s came through the cabin one last time handing out boxes of fancy cookies as we were descending into LAX. Wow! Now that’s the kind of little detail which makes for a great passenger experience IMHO.
Keep in mind I am not a fan of sweets and I don’t eat cookies at all, but the gesture is what I liked. I’ve never yet seen anything like that on other airlines, which surprises me considering how cheap a little perk like this is. The bang for the buck with this sort of thing is huge and I’m really surprised more airlines aren’t doing it.
Final thoughts about my first ever JetBlue Mint experience
And that wraps up my first ever experience in JetBlue Mint. It was definitely everything I hoped it would be (and more!) and I’m proud to proclaim it as my new favorite premium transcon service. I should note that having one of the really private single suites is what made this experience so good. Would I have enjoyed the Mint experience as much if I was sitting in one of the shared seats? Honestly, probably not.
And while I’m being realistic, I’d like to point out that the ground experience for JetBlue Mint is abysmal. There are no lounges on either end (JFK and LAX/SFO) so you’ll have to fight masses immediately before and after the flight. But once onboard…wow. The onboard service more than makes up for the lack of lounges, enough to make me a really big fan.